FAQ

At Bien and Belle, we believe that true style should respect both people and the planet. We are committed to minimizing our environmental impact through responsible sourcing, ethical production practices, and the use of eco-friendly materials wherever possible. While we recognize that we are not yet 100% sustainable, we view sustainability as an ongoing journey—not a fixed destination. We are continuously working to refine our processes, striving to make each collection more environmentally conscious without compromising on quality, craftsmanship, or accessibility.

At Bien and Belle, we embrace the principles of slow fashion. We prioritize thoughtful design, responsible production, and long-lasting quality over mass production and fleeting trends. Our pieces are crafted to be timeless and versatile, encouraging mindful consumption. While we are continually evolving, our focus remains on creating collections that respect both people and the planet, aligning with the values of the slow fashion movement.

At this time, we don’t offer customization options.

We’re sorry to hear your order hasn’t arrived yet! If your order hasn’t been delivered within the estimated 5-7 days, please check your tracking information for updates. If there are no recent updates or if your package appears lost, please reach out to us at customer service email with your order number, and we’ll be happy to assist you.

You can find our size guide on the ‘Size & Guide’ section. This will help you choose the perfect fit for each item. If you need further assistance, feel free to reach out.

You can reach our customer support team via support@bienandbelle.com. We aim to respond within 2-3 working days. Feel free to reach out with any questions or concerns, and we’ll be happy to assist you.

You can track your order status using the tracking link provided in your confirmation email. If you haven’t received a tracking link or need further assistance, feel free to reach out to us at support@bienandbelle.com and we’ll be happy to help!

If your order has already been shipped, it cannot be cancelled, but you may be eligible for an exchange or store credit once received.

Once you place your order, you will receive a confirmation email. If you don’t receive it, please check your spam/junk folder or reach out to us at support@bienandbelle.com and we’ll be happy to assist you.

Our estimated delivery time is 5-7 working days from the date of dispatch. Please note that delivery times may vary depending on your location and any unforeseen delays. Once your order is shipped, you will receive a tracking link to monitor its progress.